Whole Brain Collective Privacy Policy & Cookies Policy
Your privacy and the security of your personal data are of utmost importance to me at Whole Brain Collective.
Please read this privacy policy to understand how I handle your personal information in compliance with the UK General Data Protection Regulations (GDPR), my insurance requirements, and my professional body’s code of ethics.
I, Suzanne O’ Brien, trading as Whole Brain Collective, am the Data Controller for purposes of data protection law. You can contact me at Suzanne@wholebraincollective.com
I collect information about you from the details you choose to provide via email, online enquiry forms, or other direct contact. Providing personal information is voluntary. However, without certain details, I may be unable to respond to enquiries or provide requested services.
Corporate and organisational enquiries
When working with organisations, I process limited personal data such as names, professional contact details, and information necessary to arrange and deliver talks, workshops, or events.
I do not collect or process sensitive personal data relating to employees unless this has been explicitly agreed in writing as part of a separate contract.
Private hypnotherapy services
For private hypnotherapy clients, the information I collect may include:
· Name and contact details
· Information you choose to share about stress, habits, patterns, or life experiences
· Relevant health-related information you choose to disclose
This information is collected only where necessary to assess suitability for sessions, provide the requested service, communicate with you, and manage administrative matters such as invoicing. Information you provide is processed in accordance with this privacy notice and used only for the purposes described.
Lawful basis for processing
For general enquiries and corporate work, personal data is processed on the basis of legitimate interest.
For private hypnotherapy services, health-related information is processed on the basis of explicit consent and legitimate interest in order to provide the requested service.
You may withdraw consent at any time, although this may mean that services cannot continue.
I keep your information for seven years after the conclusion of treatment (for adults), or seven years after a minor turns 18, as required by my professional body and insurance.
Children: In collecting information from persons under the age of 16, consent must be provided by their parent or guardian in order for me to process their data lawfully. I do not knowingly collect or retain data from individuals under 16 without this consent.
Sharing your information and confidentiality:
Client confidentiality means that I do not disclose information about you to third parties without your permission. This includes:
· Not acknowledging I know you outside of sessions
· Not disclosing that you have engaged with my services
· Ensuring records are stored securely
By providing a phone number, you permit me to leave voicemail messages unless you state otherwise.
In line with the code of ethics set out by my professional body, I may share and discuss anonymous case studies for the purpose of continued professional development, supervision or training. Please note that anonymous means ensuring the removal of any personal details and information that might identify you.
I am duty bound to breach confidentiality if there is a legal requirement for me to do so, such as where the Children’s Act applies or a court order is issued, or if I have good reason to believe that significant harm to you or another person may arise should I not disclose that information.
Your Data Rights
You have rights over the information I hold about you. These are:
Portability – you can request that I share your information with someone else
Rectification – if you believe there are any inaccuracies in my records then you can ask me to change them
Erasure – in certain circumstances you may have the right to ask me to remove your details from my records verbally or in writing (this is sometimes called ‘the right to be forgotten’)
Fair profiling – you can ask that any processes I automate are done by a person instead of a computer. I don’t currently automate any information processing, although I do use online forms to collect information.
Right of access – you can have a copy of the information I hold at any time, by requesting it in writing. If you do this, it will be provided within 30 days and free of charge.
Restricting processing – in some circumstances you can request that I stop processing your information
Objection – you can object to the way I process information (e.g. if it is used to send you direct marketing and you don’t want to receive this) and can ask me to stop using it in the way
Information – you have the right to understand how I collect and process your information (hence this privacy notice)
You can learn more about these rights on https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You can withdraw your permission for me to use your information at any time, although it may mean ceasing treatment.
You have a right to complain to the ICO if you have any problem with the way I store or use your data, or if you do not think your rights are being respected.
Cookies Policy
Last updated: May 30, 2025
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
· Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Whole Brain Collective.
· Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
· Website refers to Whole Brain Collective, accessible from www.wholebraincollective.com
· You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The use of the Cookies
Type of Cookies We Use
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
More Information about Cookies
You can learn more about cookies here: All About Cookies by TermsFeed.
Contact Us
If you have any questions about this Cookies Policy, You can contact us:
By email: suzanne@wholebraincollective.com
By visiting this page on our website: https://www.wholebraincollective.com/contact